Our opening hours are 8.30am to 5:30pm Monday to Friday (AET, except public holidays). If you need to contact us out of hours you can email by clicking here and your query will be picked up on the next business day.

The cost of your insurance will depend on a number of factors, most importantly, the types of insurance policies you take out. There are several options available to you, and you’ll need to review your business’s situation to decide which covers to take out. It might be tempting to opt for the minimum level of cover to save money in the short term, but this may not be offering you enough protection for the wide range of risks your business faces. Speaking to an insurance broker can help you understand your risks and allow you to make an informed decision.

Payment for your insurance policies are generally due annually. A monthly payment option may be available through a premium funding provider. If you choose to take out a premium funding contract there will be charges (such as interest and/or fees) in addition to the premium you pay throughout the year. See the premium funding terms and conditions for full details¹.

You can make changes to your policy by contacting a member of our team on 1800 861 555 between 8:30am and 5:00pm. Remember that some changes can have an impact on your premium, so if this is the case, you may be required to pay an additional premium.

Your broker will email you your certificate of currency once payment has been made on your policy.

You will find details of how to make a claim in the policy wording you receive from us. However, we also appreciate that having to make a claim can be a stressful time which is why, as your advocate, we are always on hand to help with any questions. Please do not hesitate to call us on 1300 836 028 during business hours.

As your broker, your Aon broker may manage some parts of the claims process. However, depending on your profession and the products you claim under, there may be instances where the insurer may liaise with you directly.

Please contact our team immediately to have your business name corrected. Remember that your policy should be in your registered entity’s name, and not just your trading name. All details such as ‘Pty Ltd’ as well as names of all owners/insureds must also be included. If these details are incorrect or incomplete, the claims process can become complicated, and a claim may even be denied.

If you run your business from home, the insurance you need will vary based on the type of business you run. If you provide professional advice, you may need to consider Professional Indemnity Insurance. If you see clients in person, such as having meetings, you may need to consider Public Liability Insurance. If you have a digital footprint, Cyber Insurance might also be a wise cover to look into. If you are unsure of the insurance you need, taking the time to talk to a broker may be worthwhile, and help ensure you're not left with any gaps in cover.

The insurance you need will vary depending on the field you're in, and you may need more than one policy. At a minimum, you're likely to require Public Liability Insurance if you'll be conducting activities in public and interacting with third parties. You can speak to our team to help you understand what insurances you may or may not need.