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NDIS Service Providers

Cover designed for your occupation

Or call 1800 123 266 Mon - Fri 8:30am - 5:00pm AET

Why do NDIS Service Providers need insurance?

As a Disability Service Provider registered with the National Disability Insurance Scheme (NDIS), you face a number of challenges in your day to day operations and can be exposed to a wide array of risks due to the nature of your work. If you or the person you are caring for are injured whilst you are at work, what would you do? Without the appropriate insurance in place, you could be held liable for damages when an incident arises. Aon have created a relevant and competitively priced insurance solution for NDIS service providers specifically for the risks associated with your work.

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Frequently Asked Questions

What is required to renew my policy?

Aon’s Not for Profit Team will contact you prior to expiry of your policy to discuss renewal. Aon recognises filling out forms is a chore, so we have simplified the renewal process where many organisations may be able to take advantage of not having to complete proposal forms again in order to renew the policy.

How do I make a claim? (NFP)

You will find details of how to make a claim in the policy wording you receive from us. However, we also appreciate that having to make a claim can be a stressful time which is why, as your advocate, we are always on hand to help with any questions. You can notify a claim or circumstance by calling Aon on 1800 123 266, emailing [email protected], or writing to Aon at PO Box 1331, Parramatta, 2124.

What if I need to make a change to my policy? (NFP)

It is important to keep your policy up to date with the changing shape of your work but also to keep your business and personal information up to date in the event of a claim. Should your business circumstances have changed, for example you have changed the services that you offer and you are not sure if your existing insurance covers your new business activities then you can always call one of our experienced friendly brokers to discuss on 1800 123 266.

What are your opening hours? (NFP)

Our opening hours are 8.30 a.m. to 5.00 p.m. Monday to Friday (except public holidays). If you need to contact us out of hours you can email us at [email protected] and we will pick up your query on the next business day.

Where does the cover Aon arranges extend to in Australia?

Aon’s Not-For-Profit team provides broking services to our members throughout the whole of Australia, with our coverage extending to all states and territories across the country. So, regardless of where you live or operate from in Australia, you can get covered through Aon.

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Ways to get in touch

Or call us on 1800 123 266, or email us on [email protected]


In arranging certain NFP policies, Aon has binder agreements with relevant insurers under which Aon is authorised to commit such insurers to providing cover without reference to them. When acting under a binder we will be acting under an authority given to Aon by the insurer and will be effecting the insurance contract as agent of the insurer and not as your agent. Our binder arrangements with insurers are such that we remain your agent in the handling of any claim.
1Subject to full terms, conditions, exclusions and limits of the policy. Please review the full policy wording for more information.